We look forward to every customer, every contact and every call. But would you like some quick answers? Do you have a common question in mind? Then read more here! Our FAQ contain the typical questions and answers about ordering, shipping, quality and complaints. Everything is included to provide you with short and concise help.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”32″ text_align=”left” el_id=”haendler”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ content_alignment=”default” mobile_content_alignment=”inherit” text_content=”FAQs mey components”][\/split_line_heading][divider line_type=”Small Line” line_alignment=”center” line_thickness=”1″ divider_color=”accent-color” animate=”yes”][vc_column_text el_class=”mey-pagescroll-nav”]\n
Otherwise, we of course also offer a few other services, such as:<\/p>\n
Our opening hours: We, as a company that is led and organized by its owner, do have the flexibility and experience and -above all – a great interest in developing new projects together with you.<\/p>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][\/toggles][divider line_type=”No Line” custom_height=”48″][vc_column_text]\n You can also use the button \u201cinquire a product\u201d. By this, your inquiry for the selected item will come directly to us. We will contact you as soon as possible.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Which data is important for an order at mey components?”][vc_column_text]You should know the 7-digit article code and\/or matchcode of our article for an order at mey components.<\/p>\n Example: Furthermore, we need the desired quantity, as well as the desired ship date. Should you want to arrange the transport by yourself, please indicate this already when you send the order to us.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Do I have to care for minimum order quantities? Are these the same with all components?”][vc_column_text]Not all products do have a minimum order quantity. Should it be the case, you will find the MOQ They are like follows: Once the goods are ready packed for pick-up you will contact the person in charge in order to arrange the pick-up during our loading time.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Can I order the chair components also by phone?”][vc_column_text]We prefer each order in written from.<\/p>\n In order to avoid misunderstandings it is always better to send the order by e-mail. As soon as you will receive our order confirmation in written form you can be sure that your order was received and put in our computer system.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”When and in which form I will receive an invoice for my order?”][vc_column_text]As soon as your ordered goods left our warehouse and premises we will print out your invoice \u2013 latest at the next workday- and will send it to you. This can be made by e-mail (preferred) or by Post.<\/p>\n Please tell us which you prefer.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”I would like to order a sample to view. What do I have to do? And do you charge for the samples?”][vc_column_text]We will be happy to send you a sample of your choice. The easiest way to order the sample is to use our request button. Please make explicit reference to the sample order. If you would like to know the price of a specific product, use the request button that you will find on every product on our website. You will receive a quotation from us within one to three days.<\/p>\n If you would like to have our price list sent to you, please contact us via e-mail at info@mey-components.de. the order or transaction number of the previous order If you can no longer assign the product to an order, simply describe the damage and send us a photo. We will contact you as soon as possible.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”I did not check the goods immediately after delivery and only found out later that the goods were defective. What should I do in this case? How long do I have after delivery to check the goods?”][vc_column_text]Please also read this in our GTC, point 4.<\/p>\n If an immediate complaint was not possible in your case, please do not hesitate to contact us.<\/p>\n Click here for our contact persons: Contact persons<\/a>[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”How can I return a product from mey components?”][vc_column_text]If you would like to return a product, you should inform us in advance by email. Please also tell us the reason for the return so that we can check any goods that may have been complained about directly. After the return has been recorded and checked, we will initiate the reimbursement. Please understand that this can take a few days in individual cases.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”My ordered goods were delivered damaged, what should I do?”][vc_column_text]We always strive to supply you with flawless goods of high quality. However, despite extensive quality checks, it can unfortunately happen that a product may have defects.<\/p>\n In this case, please proceed as follows: We will contact you as soon as possible.<\/p>\n You can find more details in our General Terms and Conditions. Click here for the terms and conditions:terms and conditions<\/a>[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”How can I order spare parts for a customer?”][vc_column_text]It is best to order spare parts by e-mail. If you do not yet know the number of the spare part concerned, please ask for your spare part using the model number of the component. To do this, enter either our 7-digit item number or our match code.<\/p>\n Here is an example: This is how we find the right spare part for your component. If you do not know this data either, send us a photo of your component. This way we will also find out what you need. If we know the spare part you need, we will make you an offer for the material and delivery costs. If you accept the offer, we will convert your enquiry into an order and send you the goods.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Are all spare parts always available?”][vc_column_text]As a rule, we can deliver all spare parts as quickly as possible. Except in the case of cyclical supply bottlenecks or discontinued models.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”I want to complain about a component, but I don’t know the name of the defective part. Who should I ask?”][vc_column_text]Ask the mey components team. Check our website under “Contact” and write to the person in charge. If you do not know the data of the defective part, send us a photo of your component.<\/p>\n[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][\/toggles][divider line_type=”No Line” custom_height=”48″][vc_column_text]\n
\n<\/strong>
\nMonday to Thursday
\n8:00 am \u2013 4:30 pm
\nFriday
\n8:00 am to 12:00[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Are you also producing customized products? If yes, who can give me information?”][vc_column_text]Of course, we also produce customized products.<\/p>\nOrder and shipping<\/h3>\n[\/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”accent-color” custom_height=”16″][divider line_type=”No Line” custom_height=”16″][toggles style=”minimal”][toggle color=”Accent-Color” title=”How can I order products from mey components?”][vc_column_text]The easiest and quickest possibility to order mey components products is to send your order by e-mail to info@mey-components.de<\/strong><\/a><\/p>\n
\nArticle code: 1300065
\nMatch code: 13-16-4.3G-0 mechanism<\/p>\n
\nat the product under \u201eproduct data\u201d.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=” Should I just need a small quantity, will I have to pay a \u201csmall quantity surcharge\u201d?”][vc_column_text]We do have \u201csmall quantity surcharges\u201d for all products.<\/p>\n
\nQuantities from 50 to 99:\u00a0 5% surcharge
\nQuantities from 1 to 49:\u00a0\u00a0\u00a0 10% surcharge[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Is it possible for me to pick up my ordered goods myself, or send a forwarding company of my choice?”][vc_column_text]Of course, this is possible. It will be the best to inform us about this already when you inquire the goods. We will not offer you our freight costs then.<\/p>\n
\nYou will receive the invoice for the sample order by e-mail as soon as it has been delivered.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”I have questions about an order. What information do I need to have ready for mey components?”][vc_column_text]The quickest way for us to provide you with information is to give us our order number or transaction number. With this information, we are guaranteed to find the exact mey components order you have a question about.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][\/toggles][divider line_type=”No Line” custom_height=”48″][vc_column_text]\nPrices, conditions and delivery times<\/h3>\n[\/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”accent-color” custom_height=”16″][divider line_type=”No Line” custom_height=”16″][toggles style=”minimal”][toggle color=”Accent-Color” title=”How can I see the prices of mey components products?”][vc_column_text]We do not publish product prices on our website. Therefore, there are two ways to find out our prices.<\/p>\n
\nWe will provide you with a price list.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What are my conditions with mey components?”][vc_column_text]Please ask one of our sales representatives personally about your terms and conditions. You are welcome to contact us directly at Contact<\/a>.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What are the delivery times for the individual products?”][vc_column_text]In any case, please always check your order confirmation. On this you will find the delivery date confirmed by us, which is based on our capacity utilisation and your order quantity.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”As a new retailer, why can I only buy in advance?”][vc_column_text]Retailers who buy from us for the first time are always set to prepayment by the system. From the second order you can buy from us on account.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][\/toggles][divider line_type=”No Line” custom_height=”48″][vc_column_text]\nComplaints and returns<\/h3>\n[\/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”accent-color” custom_height=”16″][divider line_type=”No Line” custom_height=”16″][toggles style=”minimal”][toggle color=”Accent-Color” title=”How can I complain about a product from mey components?”][vc_column_text]If you have a complaint, please contact our sales staff by e-mail. We can process your complaint most quickly if we have the following data:<\/p>\n
\na short description of the damage (or a photo)<\/p>\n
\nPlease note the defect immediately and take a photo of the damaged part.
\nPlease send both by e-mail to the person in charge.
\nFor faster processing, please also write the order number.<\/p>\n
\nItem number: 2400002
\nMatchcode: 24-11<\/p>\nProducts, quality & technical data<\/h3>\n[\/vc_column_text][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”accent-color” custom_height=”16″][divider line_type=”No Line” custom_height=”16″][toggles style=”minimal”][toggle color=”Accent-Color” title=”According to which standards does mey components manufacture the various component parts?”][vc_column_text]We always orient ourselves and manufacture according to the current DIN standard 68877 for industrial and work chairs and DIN standard 4556 for footrests.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What is the abrasion resistance of the sets from mey components?”][vc_column_text]The abrasion cycles of our components vary according to quality and colors. Please inform yourself specifically in the respective product about its abrasion cycles.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”Can I find out which harmful substance tests are carried out at mey for the individual components?”][vc_column_text]As we check our components annually according to the REACH regulation, we hereby confirm that the products we supply do not contain any substances from the SVHC candidate list.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What is the difference between gas spring height adjustment and a key slot?”][vc_column_text]With a height adjustment using a gas spring, you can comfortably control the seat height using a lever and only have to shift your weight while sitting. With a key slot height adjustment you have to manually loosen the height adjustment screw, adjust the height and then screw the screw tight again.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”What kinds of floors ar meychair castors suitable for? Hard or soft floors?”][vc_column_text]Our castors are basically suitable for all floors. Regardless of whether they are used on hard or soft floors.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”I am looking for components for welding workplaces, what do I have to look out for?”][vc_column_text]If you are looking for components that are suitable for welding workplaces, you should pay attention to the following specifications:<\/p>\n
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